Customer Service

Whether in person, at a branch, by telephone or online, experience our amazing customer service.

Email Us With Your Questions

Can’t find what you’re looking for or need more detail? You can send your general questions and comments via email to: We will reply within two business days.

Find a Branch

Visit our locations page to find the addresses and phone number of all our branch locations. With our convenient BancAbility service, you can conduct in-branch and ATM transactions at nearly 50 locations throughout the Kansas City metropolitan area.

Talk to Customer Service

We are just a phone call away, and we actually answer the phone!. Call our Customer Service Department at (816) 436-8812 from 8:30 AM–5:00 PM, Monday thru Friday, 8:30 AM-noon on Saturday. We will be glad to assist you.

Contact Us Through Internet Banking

Login to Internet Banking to ask account questions of our online support group. Simply click the “Contact” link in the upper right corner of your screen. There you can see messages that have been delivered to you. If you click the “New” submenu you can submit a question. You will receive an email notification when your secure answer is delivered to your Internet Banking account.